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During working hours we reply within about 2 hours on average. Messages that arrive outside working hours are answered by the next business day at the latest. For urgent cases such as a server or network outage, calling is faster.

Zep Bilisim is UK-registered and serves businesses across Turkey through its Istanbul branch. IT support work that requires an on-site visit is carried out in Istanbul; web design, software development, SEO and licensing services are delivered anywhere in Turkey regardless of location.

Yes. Most IT support requests are resolved over a remote desktop connection without an on-site visit. Software, web and SEO work is carried out entirely remotely.

Yes, both are free and carry no obligation. Once the scope is clear, the quote is sent to you in writing.

Your website address if you have one, a short description of the problem or need, how urgent it is, and which channel you would like us to reply on. Those four details let us focus on the solution in our first reply.

Yes. Websites, WordPress installations, servers and network infrastructure set up by another agency or team can be taken over. Before the handover we run a technical review of the current state and share the findings with you.